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A: You can use Cash on Delivery (COD) for orders up to Rs. 2,000. To select COD as your payment method, simply follow these steps:
Q: Are there any extra fees for Cash on Delivery orders?
A: There are no additional charges for choosing Cash on Delivery (COD), aside from the standard courier charges.
Q: Where can I use Cash on Delivery (COD)?
A: Cash on Delivery (COD) is available throughout Pakistan, so you can enjoy the convenience of COD no matter where you are in the country.
Q: If I order multiple items, will they all be delivered together?
A: Generally, if you order multiple items, we will ship them all in a single box. Payment for the entire order will be collected in full upon delivery. If there are any exceptions or delays, we’ll notify you and adjust the payment as needed.
Q: How many times will the courier attempt to deliver my order if I’m not home?
A: Our courier agents will make two delivery attempts. Please make sure your mobile number, shipping address, postal code, and country are correctly provided when placing your order. If the second attempt fails, the parcel will be returned to us.
Q: How long does delivery take?
A: Delivery typically takes 3-5 days, depending on the size and availability of your product. Orders placed before 1 PM on a business day are usually scheduled for delivery the next working day.
Q: What might delay my order?
A: Delays can occur due to stock availability and payment authorizations. Occasionally, we may need to verify payment details before processing your order. While we strive to ship all items in one order together, if there are any exceptions, we’ll keep you informed and adjust payments as needed.
Q: How can I track the status of my delivery?
A: All orders from Zeilmed.com are shipped with trusted courier partners. After dispatch, you’ll receive a Tracking ID via email. You can also check your order status on our website using the Order ID provided at checkout.
Q: How are my orders delivered?
A: We deliver orders across Pakistan through our local courier partners and internationally using DHL.
Q: What payment options are available?
A: You can choose from the following convenient payment methods:
Cards (Visa Debit/Credit, Master Debit/Credit, American Express)
Q: Is it possible to pay with cash?
A: Absolutely! You can use our Cash on Delivery (COD) service to pay in cash upon delivery.
Q: Will I have to pay any additional taxes on my order?
A: No, there are no extra taxes. All applicable taxes are already included in the product price.
Q: Does the price of my order include shipping costs?
A: Shipping costs are calculated at checkout. Once you enter or select your address, the shipping price will be added to your order total.
Q: What is the shipping time for my order?
A: Orders typically take 1-3 working days to be delivered.
Q: What shipping options are available?
A: We use TCS for domestic deliveries across Pakistan and DHL for international shipping. All shipments are sent via express delivery and generally arrive within 3-5 days.