RETURN & REFUND POLICY

Return and Refund Policy

We offer a 5-day return and refund policy, which means you have 5 days after receiving your item to request an exchange or refund.

Customer Responsibility Upon Receipt:

Customers should check all items upon receipt to ensure they are in working condition. If any items are missing, defective, or incorrect, please notify Zeilmed immediately. This will help us assess the situation and take prompt action to resolve the issue.

Defective Goods Returns:

Accourding our refund and return policy, If a product is found to be defective, Zeilmed will replace it at no cost to you. Please return the item(s) in their original packaging. If you are using alternative packaging, make sure the items are properly packed and protected.

Non-Defective Goods Returns:

If Zeilmed has shipped the wrong item(s), we will replace them at no charge. Return Timeline: All returns must be initiated within 7 days from the date of shipment. Credit will not be issued for any items returned without prior notification and acknowledgment from the company. To be eligible for an exchange, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Feel free to contact us with any return questions via our WhatsApp.

Exceptions / Non-returnable Items:

Custom products (such as special orders or personalized items).

Unfortunately, we cannot accept exchanges on sale items.